SHIPPING PROCEDURE
Once the packaging phase is complete, the furniture is ready for delivery or collection. The collection can take place by your means at our depot in Carugo in via Parini 14 only and by appointment only. If the collection is made by your courier We recommend the use of couriers specialized in the delivery of furniture. Complementi per l'arredo Antiqua di Proserpio G. & C. snc is legally responsible of the goods until delivery, which ends with the signing of the transport document. Goods not collected directly by the customer are shipped to us by couriers specialized in the delivery of furniture. Small parcels can also be shipped with the help of express couriers. The customer is notified that the courier has taken charge of the goods in order. All shipments are made with all risk insurance coverage.
SHIPPING COSTS
AT OUR DEPOT: there is no cost for collection at our depot. Pick-up at our warehouse must take place within 30 days of the notification of ready goods. STREET LEVEL DELIVERY: for delivery at street level, the courier leaves the goods at the point closest to the entrance of the delivery address reachable by the vehicle. Depending on the size, quantity and weight of the items purchased, the customer must collaborate in the unloading by making one or more people available. Delivery at street level is free for amounts over € 1,000.00 for destinations that do not return to particular areas, islands, pedestrian zones or ZTL. For lower amounts, there is a contribution visible in the shopping cart. DELIVERY TO THE FLOOR: this type of delivery is only expected in certain locations. Contact us before purchasing for feasibility and a possible quote. DELIVERY WITH ASSEMBLY: this type of delivery is only expected in certain locations. Contact us before purchasing for feasibility and a possible quote. DELIVERY TO PARTICULAR LOCATIONS: delivery to particular locations such as islands, pedestrian areas or limited traffic areas are possible only after the feasibility check and a possible estimate. Contact us before purchasing for feasibility and a possible quote.
DELIVERY TIMES
Production times are on average 3/4 weeks to which must be added the shipping time, i.e. the time it takes for the courier to deliver the goods. Production times may vary depending on the complexity of the order, the type of finish or for any unavailability. Any delays in deliveries due to force majeure will not entitle you to to no claim for damages and/or interest. Production and shipping times may be delayed at the months of August and December. We constantly work in the interest of the customer to ensure that they are respected the delivery times indicated and possibly anticipated. You will be informed promptly in the event of delays in delivery. If you need an order to be delivered by a specified date or you need to shorten delivery times contact us before ordering and we will be happy to evaluate the possibility of satisfying your needs.