Refund policy

Right of Withdrawal for Physical Products

The User who is a consumer and for any reason is not satisfied with the purchase made of physical products has the right to withdraw from the contract entered into, without any penalty and without specifying the reason within 14 days from the date of delivery of the Product.

It is understood that the right of withdrawal referred to in the previous paragraph is excluded in the following cases: supply of Products made to measure or clearly personalized, like most of the products present on the Site;

In order to withdraw from the contract, the User must contact the Owner at the email address antiquasnc@lamiapec.it or call Customer Service at the number +39031758450 . The sending of the communication can validly be replaced by the return of the purchased Product, provided it is within the same terms. The delivery date to the courier will be considered binding between the parties.

In case of withdrawal, the Owner will refund the payments received from the User as well as the delivery costs without undue delay and, in any case, no later than 14 days from the day on which the User has communicated to the Owner the intention to withdraw from the contract.

The Owner will refund the User using the same payment methods used by the User for the online purchase.

The User must return the Products at their own expense, without undue delay and in any case within 14 days from the date on which they communicated to the Owner their decision to withdraw.

The User is responsible for the integrity of the Product as long as the same good is in their possession and must adopt all appropriate measures to preserve the Product and do everything possible so that the Product is returned in the best possible conditions. The Product must not have been subject to handling other than that necessary to establish the nature, characteristics, and functioning.

Optional Form to Exercise the Right of Withdrawal

Optionally, the User may withdraw using the following form, which must be filled out in its entirety and sent to the email address antiquasnc@lamiapec.it, before the expiration of the withdrawal period:

With this form, I communicate the withdrawal from the sales contract concerning the following goods/services:

A-_____________________________________________________________________

B-_____________________________________________________________________

C-_____________________________________________________________________

Order number: _______ Ordered on: _______

Name and Surname: _______ Address: ______

Email associated with the account from which the order was placed: _________________________________ Date: _________________